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Paul C Pinkney

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Synopsis

  • Award-winning designer, earning over twenty awards, personally and for companies represented
  • Enjoy acting as team leader or serving as one of many researchers and designers
  • Created successful applications for several large organizations such as DISH Network, Level 3 Communications, U S WEST, NASA, the New York Police Department, the Department of Defense, and Douglas Country of Colorado
  • Redesigned many products, growing profits by as much as 400% and increasing user-satisfaction 10-fold
  • Sold user-experience visions to executives and presented these strategies to audiences of over 400 employees
  • Spearheaded design teams, strategies, standards, style guides, visual languages, good ("best") practices, and design processes—both traditional and agile—for several companies
  • Coordinated, designed, and developed as many as six integrated, highly complex applications
  • Guided, mentored, and supported multi-disciplinary teams

Work

  • '19 - now
  • Senior User Experience Designer
  • Swisslog Healthcare
  • Setting the direction for all user-experience efforts
  • '12 - '18
  • Principal User Experience Designer • General Manager of User Experience
  • DISH Network
  • Started Product Management's user-experience team from the ground up and established the UX vision

    Redesigned the Hopper, DISH's flagship product, improving the overall user experience, solving usability issues, surfacing content and features that are relevant to each user, modernizing the UI, and giving control of the product to DISH

    Consulted in the design of Sling TV and other over-the-top (OTT), mobile, web, and remote control products

    Supervised and designed user interfaces to comply with the 21st Century Communications and Video Accessibility Act (CVAA), including accommodations for the deaf or the hearing impaired, blind or those with low visual acuity, and those with low color perception: closed captioning, magnification, color blindness, audio description, text-to-speech, and Bluetooth audio

    Won experience awards at several industry shows and from many product reviewers

  • '04 - '12
  • Lead User Experience Designer
  • StillSecure
  • Led the design of network security products and software-as-a-service (SaaS) offerings

    The redesign of the network access control product made it the company's best seller and increased profits by 400%

    Created web application accessibility standards to comply with Section 508 of the Rehabilitation Act

    Won ease-of-use awards from several product reviewers

  • '01 - '04
  • President & Principal Designer
  • Tiger Interactive Software Solutions
  • Provided user-experience design services for a variety of clients

    Services included, but were not limited to, designing user interfaces, creating user interface style guides and standards, establishing accessibility guidelines, developing localization architectures, performing user research and usability tests, designing for touch-screen devices, creating controlled vocabularies, and designing intranet information architectures

    Clients included the New York Police Department, Douglas County of Colorado, Bonfils Blood Center, and Janus Funds, to name a few

  • '99 - '01
  • Senior User Interface Designer
  • Level 3 Communications / CenturyLink
  • Led the design of six integrated web-based order management applications

    Conducted informal, contextual, and lab-based usability tests

    Received several corporate service awards

  • before '99
  • User Interface Designer & Developer
    • NASA
    • University of Colorado
    • National Center for Atmospheric Research (NCAR)
    • CenturyLink / U S WEST
  • Designed, user-tested, and developed a variety of desktop applications, primarily scientific & data visualization tools

    Presented at conferences such as those for the Computer and Human Interaction (CHI) Special Interest Group and the American Astonomical Society

    For performance and quality, won conference honorable mentions, individual merit awards, elevated bonuses, and several Circle of Excellence awards

Skills

  • Empathy
  • Web Design
  • Responsive Design
  • Interactive TV Design
  • 10-foot Design
  • Interaction Design
  • Mobile Design
  • Instructional Design
  • Information Design
  • Data & Scientific Visualization
  • Inclusive Design
  • Accessibility (A11Y) Design
  • Visual & Graphic Design
  • Visual Languages
  • Information Architectures
  • Wireframing
  • Standards & Style Guides
  • Personas
  • Leadership
  • Mentoring
  • Surveys & Questionnaires
  • User & Task Analysis
  • Workflow Analysis
  • Demographic Research
  • Competitive Research
  • User Testing
  • A/B Testing
  • In-context Interviews
  • Affinity Mapping
  • Controlled Vocabularies
  • Card Sorting
  • Heuristic Evaluations
  • Cognitive Walkthroughs
  • Globalization (I18N & L10N)
  • Detailed Design Specs
  • Screen-flow Diagrams
  • Journey & Emotion Mapping
  • Goals & Needs Analysis
  • Technical Communications
  • Copywriting
  • Wordsmithing
  • Proposals & Presentations
  • Design Pattern Libraries
  • Front-end Frameworks
  • Product Management
  • Full-stack Designs

Tools

  • Illustrator
  • Photoshop
  • InDesign
  • DreamWeaver
  • HTML
  • CSS
  • JavaScript
  • jQuery
  • Agile
  • Balsamiq
  • Sketch
  • InVision
  • Paper & Pencil
  • Morae
  • Workfront
  • Rally

Education

  • University of Colorado at Boulder
  • thesis and focus on human-computer interaction (HCI)
  • advisor: Dr. Clayton Lewis, co-creator of the Cognitive Walkthrough and Task-Centered User Interface Design
  • MS • Computer Science • '94
  • University of Colorado at Boulder
  • BS • Computer Science • '92
  • University of Denver
  • Product Management Program • '14
  • DISH Leadership and Talent Management Training
  • Leadership Education and Development (LEAD) • '15, '13
  • DISH Brand College
  • Brand-Building Education • '13

Awards

  • Experience Awards at DISH Network
  • Won experience awards for DISH Network's Hopper from the Consumer Electronics Show, Consumer Technology Association, PC Magazine, and more • '14 - '17
  • Ease-of-use Awards at StillSecure
  • Won ease-of-use awards for products I designed at StillSecure from reviewers such as Gartner, TechWorld, Windows IT Pro, and SC Magazine • '06 - '12
  • Expanded Bonuses at Level 3
  • Awarded year-end bonuses at 18-23% for three consecutive years for outstanding performances, including meeting very aggressive deadlines • '99 - '01
  • Expanded Stock Option Awards at Level 3
  • For meeting aggressive project deadlines and product quality, awarded the Level 3 out-performance stock option (OSO) award at more than 100% for six consecutive quarters • '00-01
  • Corporate Service Awards at U S WEST
  • Two U S WEST individual merit awards and four Circle of Excellence (CoE) awards for distinguished product quality and meeting aggressive program deadlines • '97-98
  • CHI Honorable Mention
  • Computer and Human Interaction (CHI) honorable mention for the Visual Browsing Tool (VBT) for Astrophysical Data Management, which allows astrophysicists and astronomers to visually access, display, and analyze multi-spectral astronomical data • '94

Interests

  • Art
  • Illustration
  • Photography
  • Movies & Film-making
  • Linguistics & Philology
  • Interior Design
  • Architecture
  • History
  • Gardening
  • Landscaping
  • Biking
  • Pets & Animals
  • Outdoors
  • Fashion
  • Astronomy